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J  AI operators
SHEET J · OPERATIONS
ONE WORKFLOW, YOUR RULES

Routine work handled. Important decisions brought to you.

6th District builds custom operations assistants around the tasks your business repeats every week, the tools you already use, the knowledge your team relies on and the rules you work by. The assistant completes the actions you have approved and sends you a short account of the work it finished, the exceptions it found and the decisions it needs from you.

J.01  What it does

One recurring job, done your way.

What the assistant does

It works from your rules.

It watches the place where a routine task arrives, such as a website form, a shared inbox or an order system. It checks each item against your rules and the information you have given it, then takes the actions you agreed: recording, assigning, replying with an approved message, reminding or updating a tracker.

Anything outside those rules stops and comes to you. Every action is recorded, so the summary you read is built from what actually happened, failures included.

Who it helps

Owners who chase the same things every day.

Established service businesses, agencies and trading companies with a small team and a process that repeats often. It works best when the process has a clear owner, the rules can be written down, and the tools involved can be connected with permission.

It is a poor fit when every item needs senior judgement, when the underlying data is unreliable, or when the aim is to replace a whole team. In those cases we will say so, and suggest what would help instead.

J.02  Practical workflows

Work it can take off your desk.

SHEET J.02 · WORKFLOWS
ONE TO START, MORE LATER
  1. 01

    Enquiry capture and routing

    Records each new enquiry, checks for missing details, classifies it and assigns it to the right person.

  2. 02

    Approved quote follow-ups

    Sends the follow-ups you approved, on schedule, and stops as soon as the customer replies.

  3. 03

    Client onboarding

    Requests documents, checks them against your checklist, chases what is missing and marks the job ready for a person to start.

  4. 04

    Appointment administration

    Sends permitted reminders, gathers missing details and offers open times when someone needs to reschedule.

  5. 05

    Order and job status updates

    Answers routine status questions from your order or job system and raises delays with the person responsible.

  6. 06

    Supplier follow-up

    Chases confirmations and delivery dates, updates your tracker and flags a late delivery to the person who needs to know.

  7. 07

    Invoice reminders

    Checks payment status against your reconciled records, sends approved reminders only for invoices still unpaid, and passes disputes to you.

Integrations are scoped to your tools. Before we quote, we confirm which of your systems can be connected, what access each one allows and which actions are permitted. Some tools need a different route, and some are not suitable. Most assistants start with one workflow and add others once the first is running well. When a goal needs several specialists working together, such as preparing a campaign, that is a coordinated AI team rather than an assistant.

J.03  Intelligence tiers

Two levels of reasoning. The same controls.

SHEET J.03 · TIERS
STANDARD · ADVANCED

Choose the tier by the kind of work. Standard suits recurring administration with clear rules. Advanced suits work with more ambiguity, unusual cases and several steps of reasoning. Each model has its own strengths, so we test the tier on examples of your own work before you commit.

J.03 · A

Standard

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Best forRecurring administration where the rules are clear and the outcome repeats.

Examples
Inbox sorting, approved follow-ups, document collection, owner summaries
Model usage
Paid through your own Google account
Pricing
From AED 3,000 setup and AED 750 a month, confirmed after discovery. Setup is 20% off with the Command package
Discuss Standard
J.03 · B

Advanced

Powered by Claude Opus 5

Best forWork that needs deeper analysis, complex exceptions and problem-solving across several steps.

Examples
Weighing supplier proposals against your constraints, tracing a stalled onboarding, drafting a reasoned reply to an unusual request
Model usage
Paid through your own Anthropic account
Pricing
From AED 6,000 setup and AED 1,500 a month, confirmed after discovery. Setup is 20% off with the Command package
Discuss Advanced

Same in both tiersAgreed permissions, approval points, task records, usage limits and owner visibility. Implementation, ongoing care and model usage are billed separately, as set out in J.06.

More reasoning does not mean more authority. An Advanced assistant has the same permissions, approval points and usage limits as a Standard one, and no extra integrations unless they are scoped. Moving from Standard to Advanced later keeps your workflow; we connect the new account and re-test it on the new model, and quote that as a change.

J.04  Illustrative workflow

Follow one task from arrival to summary.

SHEET J.04 · SIMULATION
FICTIONAL DATA, NOTHING SENT

Three jobs owners chase every week: enquiry follow-up, onboarding documents and supplier confirmations. Each runs the same six stages, and each stops for the owner at one decision. Fictional businesses and sample records; nothing here sends a message, calls a model or connects to an account. Pick a workflow, step through it, and decide what the owner does when the assistant stops to ask.

Illustrative workflow

Enquiry handling

Fictional business: Marlow Interiors, a fit-out studio.

  1. Incoming task. An enquiry for a kitchen refit arrives through the website form without a budget, asking for 15% off if booked this month.
  2. Context check. No duplicate in the CRM, the area is served, the budget is missing, and any discount needs the owner’s approval.
  3. Permitted action. The CRM record is created, Omar is assigned, and the approved acknowledgement asks for a budget range.
  4. Approval or exception. The discount waits for the owner. Nothing about it is sent until the owner decides; everything else carries on.
  5. Recorded outcome. Approved: the quote goes out at 15% off. Declined: the standard quote goes out with pre-approved wording, and the enquiry stays open.
  6. Owner summary. “Today: 8 new enquiries recorded, 5 approved quote follow-ups sent, 2 replies assigned to you,” plus the decision on enquiry 104 and one failed email queued for review.

Client onboarding

Fictional business: Northline Advisory, an accounting firm.

  1. Incoming task. A new client signs, and an onboarding task opens against the firm’s checklist.
  2. Context check. The trade licence and passport copies are in the shared folder; the bank statements and VAT certificate are missing.
  3. Permitted action. The approved document request names exactly the two missing items, with a reminder set for two working days.
  4. Approval or exception. The client asks to start before sending statements. Starting on an incomplete checklist needs a partner to agree, so the assistant asks.
  5. Recorded outcome. Approved: the job is marked ready, with the missing documents noted and the reminder kept on. Declined: the client gets the approved reply that work starts once the checklist is complete.
  6. Owner summary. Onboardings in progress, documents received, requests sent, and where the early-start request landed.

Supplier follow-up

Fictional business: Saffron & Salt, a group of three cafes.

  1. Incoming task. A packaging delivery due Sunday has no supplier confirmation two days before it is due.
  2. Context check. Cup stock covers about four days, so a late delivery matters from Tuesday.
  3. Permitted action. The approved chase goes out. The supplier replies: Wednesday, as a split delivery with a 6% charge.
  4. Approval or exception. The order was placed at a fixed price, so any change to price or date waits for the owner.
  5. Recorded outcome. Approved: the new terms are confirmed, the tracker updated and Hana in operations told to expect Wednesday. Declined: the supplier is asked to keep the original terms, and Hana is flagged to line up another source.
  6. Owner summary. Open orders checked, suppliers chased, and the decision on the late delivery.
J.05  Summaries and control

You read the short version. The record holds the rest.

Example owner update, illustrativeDaily, at a time you choose
Today: 8 new enquiries recorded, 5 approved quote follow-ups sent and 2 replies assigned to you. Decision needed: approve a site visit for enquiry 104. One email failed and is queued for review.

Counts come from the task records, including anything that failed. In production the update reaches you through a supported channel you agree, such as email, a text message or a workspace tool. When the detail is sensitive, the message carries a short summary and a secure link.

  • Approvals

    Specific to one action

    Approving a quote covers that customer, that amount and that message. Change any of them and it needs a fresh approval.

  • Usage limits

    Stops at the limit you set

    The assistant checks estimated usage before starting more work, alerts you at agreed limits and stops at the ceiling.

  • Pause

    One switch for new actions

    You can stop all new sends and writes at any time. The history stays, and anything mid-way is checked before work resumes.

  • Task records

    Every action has a status

    Queued, running, awaiting approval, blocked, completed or failed, with the confirmation from the tool that carried it out.

J.06  Setup and ongoing care

Scoped first. Then built, tested and looked after.

SHEET J.06 · DELIVERY
FIVE STAGES
  1. 01

    Discovery

    We map the workflow with you: what triggers it, which tools it touches, what must never happen automatically, and how long it takes today.

    J.06.a
  2. 02

    Build

    We configure the assistant on your rules, knowledge and approved message templates, working on sample data first.

    J.06.b
  3. 03

    Testing

    We run it against representative cases, including missing details, duplicates, hostile messages and failed connections, and measure what it costs to run.

    J.06.c
  4. 04

    Supervised pilot

    It works inside the permissions you agreed, with a daily review, before it runs on its own.

    J.06.d
  5. 05

    Ongoing care

    Monitoring, reviewed exceptions, routine quality checks, maintenance within scope and a monthly report on work completed, failures, usage and next improvements.

    J.06.e

Three separate costs.

Once

Implementation

Scoping, building, testing and launching the agreed workflow.

From AED 3,000
Monthly

Ongoing care

Monitoring, exception review, maintenance within scope and the monthly report.

From AED 750 a month
As used

Model usage and third-party costs

Paid directly through accounts you own, such as Google or Anthropic, plus any messaging or software charges the workflow needs. We estimate them from test runs before launch.

Billed to your accounts

An extra workflow or a new connection is scoped and quoted separately. The assistant is an optional add-on to any website project, and can also be bought on its own.

J.07  Questions

What owners ask first.

How do I choose between Standard and Advanced?

Choose by the kind of work. Standard suits recurring administration with clear rules, such as sorting an inbox, sending approved follow-ups and collecting documents. Advanced suits work with more ambiguity, such as comparing supplier proposals against your constraints or investigating why an onboarding stalled. We test the tier on examples of your own work before you commit.

Can I move from Standard to Advanced later?

Yes. The workflow, approvals and records stay the same. Moving tiers means connecting your Anthropic account and re-testing the same workflow on the new model, which is quoted as a change rather than a new build.

Which tools can the assistant connect to?

The ones we confirm during scoping. Integrations are scoped to the tools you already use, such as a website form, a shared inbox, a CRM, a calendar, a document folder or an order system. We check what access each tool allows before we quote, and tell you if a tool is not suitable.

What needs my approval?

Anything you decide should. You agree the approval points at the start, such as discounts, price changes, commitments to a customer and anything unusual. An approval covers one specific action; if the recipient, amount or content changes, it needs a new approval.

What can the assistant access?

Only the tools and actions the workflow needs, through permissions you grant and can revoke. Keys are held on the server, never in a website or a message. Incoming emails and documents are treated as content, so a message asking the assistant to ignore its rules cannot change them.

How am I charged?

In three separate parts: a one-off implementation fee, a monthly care fee, and model usage plus any third-party costs, which you pay directly through accounts you own. Setup starts from AED 3,000 on Standard or AED 6,000 on Advanced, and care from AED 750 or AED 1,500 a month. Add an AI Operator to the Command website package and its setup is 20% off; care stays at the full rate, and the discount applies to no other package. These are rough starting points, confirmed after discovery.

What happens if a service is down?

The task waits in a queue and we are alerted. The assistant does not switch to another model or provider unless you have agreed and tested that fallback. Completed actions stay recorded, and uncertain ones are checked before anything is retried.

Do I need a new website to use an assistant?

No. An assistant can work alongside your current site and tools. If you are also planning a new website or a redesign, the two can be scoped together.

Start with the job you chase most.

SHEET J · CLOSE
30 MINUTES, GOOGLE MEET

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